Frequently Asked Questions (FAQs)

PRODUCT INFORMATION

1. Where is it made?

Our Canvas is proudly made in the USA

2. What is a Wrapped Canvas?

A wrapped canvas is a type of canvas that is stretched around a wooden frame and then stapled or glued to the back of the frame. This creates a seamless image that extends around the sides of the canvas, making it a great choice for wall décor.

3. What materials are used in making Wrapped Canvases?

Our Wrapped Canvases are made from high-quality cotton canvas and stretched around a sturdy wooden frame. The canvas is printed with vibrant and long-lasting inks to ensure the image stays sharp and vibrant for years to come.

4. What sizes are available for Wrapped Canvases?

We offer a wide range of sizes for our Wrapped Canvases, including popular sizes such as 8x10, 12x18, 16x24, 24x36, and 32x48 (inches). Custom sizes are also available upon request.

5. How do I hang my Wrapped Canvas on the wall?

Each Wrapped Canvas comes with hanging hardware pre-installed on the back, making it easy to hang on your wall. Simply find the right spot, use a nail or screw to secure the hanging hardware, and your Wrapped Canvas is ready to be displayed.

6. What is the turnaround time for a Wrapped Canvas order?

Typically, our Wrapped Canvases are produced and shipped within 8-13 business days. Delivery time varies based on your location, but most orders are delivered within 7-10 business days.

7. Are there any warranties or guarantees for Wrapped Canvases?

We stand behind the quality of our Wrapped Canvases and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, simply reach out to us and we will do everything we can to make it right.
What is the shipping cost for Wrapped Canvases? Shipping costs vary based on the size and weight of your order, as well as your shipping location. You can get an estimate of shipping costs by adding the Wrapped Canvases you want to purchase to your cart and entering your shipping information.

8. Do you offer any discounts or promotions for Wrapped Canvases?

We offer a variety of discounts and promotions throughout the year. Be sure to sign up for our email list to stay informed about the latest deals and special offers.

PAYMENT

1. What payment methods are accepted?

Visa, MasterCard, and PayPal are all accepted.

2. When will my payment be processed?

Your card will be charged immediately after you have successfully placed your order.

3. Is my personal information secure?

Yes, we take the security of your personal information very seriously. We use industry-standard SSL technology to encrypt your credit card information during transmission. This information is only used for the purpose of completing your transaction and is not stored for future use.

CANCELATION & RETURN

1. Could I change or cancel an order?

To change or cancel an order, please contact us as soon as possible and provide your order number along with the desired modification. We will confirm once the changes have been made. Please note that orders that have already been fulfilled cannot be altered.

2. What is your Return Policy?

Since our products are made-to-order and personalized, we do not accept returns. It would be difficult for us to resell an item that was made specifically for you. In case of any issues with your order, please contact us at support@happykun.com and we will make it right for you promptly.

For more detail, please kindly click here.

SHIPMENT

1. Do you offer international shipping?

Yes, we offer worldwide shipping. Shipping rates and fees may vary based on the country, region, size, and weight of the product. The shipping cost will be calculated at checkout. Orders over $100 come with free shipping.

2. How long will it take to receive my order?

All of our products are made to order, which means that they are printed/made specifically for you after you place your order. This process takes 2-6 business days, depending on the type of product. Once the product is shipped, it takes 4-8 business days for delivery within the US, and 7-21 business days for delivery outside of the US, also depending on the type of product.

For more detail, please kindly click here.

TRACK ORDER

1. How can I track my shipment?

Once your order is packaged and shipped, you will receive a shipping confirmation email that includes a tracking code and a link. You can track your order using the link in the email or by accessing the "Track Your Order" section of our Help Center.

2. What if my tracking number isn't working?

You will receive a shipping confirmation email with a tracking link that allows you to follow your order's journey. If the tracking number doesn't work within 7-10 days, it may be because the carrier hasn't processed the package yet. If the tracking number still doesn't work after a few days, please reach out to us or the shipping carrier for assistance.

Please note that transit times do not include the time it takes to prepare your order before shipment.

DELIVERY PROBLEMS

1. What do I do if the tracking information says my package was delivered but I haven't received it?

Please check the delivery location indicated in the tracking information, such as your mailbox, front door, or parcel locker. You can also ask your family members or neighbors if they have seen the package. In some cases, the carrier may have placed the package in a safer location to ensure its safety.

If after 1-2 business days you still haven't received your package, please contact the carrier or us for assistance.

2. Why do I need to pick up my package from another location?

If your package was not delivered, it may have been returned to the carrier's facility for safekeeping. You can contact the carrier's hotline or visit the post office to retrieve the package before the date and time indicated in the tracking information or the notice left for you. If you don't pick up the package in time, it may be returned to the sender or disposed of by the post office.